Les banques et leurs chaises invisibles
In some branches, entering is like stepping into a silent theater. Chairs sit behind the counters, lined up as if for a military parade, but the agents who were supposed to be seated there seem to have been sucked into a time vortex. Meanwhile, customers stand, observing the empty seats as if they were the last survivors of a suspended spectacle. Waiting becomes a ritual, an art of standing that we thought had disappeared with the queues of yesteryear.
Each ticket distributed is a small piece of paper laden with promises. It promises a service, a meeting, a step toward the customer's financial goal, but sometimes it feels more like a pass for forced meditation. The minutes tick by, punctuated by the monotonous sound of printers and the glances of customers searching, in vain, for human interaction.
Internal reports celebrate space optimization and staff rotation as examples of modern management. In reality, it's a ballet where customer and employee time never truly coincide. Every unoccupied counter, every empty chair, tells a story of desynchronization: a promise of efficiency hidden behind a screen of red tape and invisible procedures.
The paradox is striking. A place of financial transactions supposed to streamline the economy, the bank sometimes becomes a sanctuary where patience is the only recognized currency. Customers find themselves measuring their endurance, gauging their ability to remain upright, juggling politeness and frustration. Discussions among neighbors in line turn into quick tactical advice on the ideal time to approach the counter or how to negotiate the glance of a furtive advisor.
Ultimately, it's not just a matter of time or efficiency. It's the silent manifestation of a system that values paper and procedure, sometimes at the expense of human interaction. And when an advisor finally appears, they become a legendary figure, acclaimed in the silence of the counters, capable of resolving in a few minutes what seemed like an eternity.
Commentaires (12)
Le BHS ne nous facilite pas les choses
La Diaspora a beaucouos participée a votre accession au pouvoir alors aidez nous.
Surtout nous les modous l'Amérique
Néanmoins les banques au senegal sont un frein au developpement.
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